Part Time Sales Advisor

As a Sales Advisor, you’ll be responsible for providing excellent customer service, welcoming &
guiding customers through your store to actively sell our products and providing customers with
support & guidance. You’ll use your fashion and product knowledge to provide our customers
with all the relevant information they need for the best experience. You’ll also work on garment
refill & care, presentation and contribute to a clean and tidy sales floor and back of house,
working closely with the rest of your store team to deliver an excellent customer experience.
A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the
following responsibilities*
Customer Sales & Profit
• Provide excellent customer service: welcoming & guiding customers through the store &
OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories & products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability
initiatives
• Representing yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store
management team
General Information
Fashion & Trend Awareness
• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products,
competitors, and relevant influencers, etc.
• Use your product & fashion knowledge to share relevant information to customers
Team & Development
• Retain and share your service, fashion and store operations knowledge and skills with
colleagues
• Follow all procedures, routines, and legal requirements in all areas of the store
• Give & receive feedback with your colleagues to learn, develop & support each other
• Participtate in relevant available Onboarding, introduction processes & trainings and
courses relevant for your role & future development
Retail Operations/ Visual & Commercial Execution
• Complete full garment cycle from unpacking and refill to steaming and ensure good
garment care
• Operate fitting room and checkout areas according to best practice & processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support with garment presentation, execution and maintain attractive merchandise
displays, clear trends & stories according to visual & commercial guidelines
• Ensure good stock levels with replenishment routines on sales floor
• Upkeep & follow best practice for any in-store OMNI Services & in-store tech
services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
• Support with opening and closing of the store
• Following all H&S guidelines and legal requirements applicable to role