Customer Associate

Posted October 11, 2021  |  ANTHROPOLOGIE

Overview
A Customer Associate contributes to driving sales through providing a genuine and unique experience to each customer.

Customer Experience

  • Customer Connection: initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard and valued
  • Selling Culture: supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions
  • Omni-Channel Service: provides a frictionless customer experience by utilizing technology to transact in the moment, find sizes and colors, and place orders for items not available in store

Teamwork + Communication

  • Team Player: builds productive relationships with peers; asks for support when needed and makes an effort to help others
  • Share Knowledge: participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
  • Employee Recognition: contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal
  • Insights & Feedback: provides insights related to the customer and employee experience and communicates feedback to Store Leadership

Visual + Business Operations

  • Business Acumen: understands their contribution to service and selling on every shift in order to impact the store’s business
  • Product Flow: supports the shipment process to gain awareness of product, including what’s new and what’s restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor
  • Store Environment: maintains Anthropologie’s visual and operational standards while keeping the focus on the customer; stays current on merchandising updates

Contact Information

To apply visit anthropologie.com/careers